VisionAIR, Inc., provides the best software solutions to public safety communities across the United States. Our products and services epitomize our strategy to be the #1 Public Safety Solutions Provider. At VisionAIR, we believe all public safety personnel deserve the finest in technology and support.
Current open positions at VisionAIR are listed below. If you are interested in applying for an open position, please click on the link to submit your resume.
We will only be able to respond to qualified candidates. All resumes will be reviewed with respect to the position requirements. Appropriate resumes will be forwarded to the hiring manager for further review. You will be contacted directly if an appropriate match is determined. EOE: M/F/D/V
Title: Client Services Technical Analyst
Posted: 10/20/2008
FLSA Status: Non-Exempt
Basic Purpose
Provides first level technical support for diagnosing, reproducing, and resolving software and hardware Client reported issues. Serve as primary support liaison between company and client. For more complex issues, escalates cases to appropriate Client Services Technical Support Engineer. Conveys client feedback to product development and engineering staff. Possesses knowledge of companys products and other applications used by clients. Position operates under general supervision as directed by the Product Team Lead and reports to the Client Services Manager. Typically requires one to three years of client applications technical support experience.
Essential Duties and Responsibilities
- Resolve customer problems via the telephone, E-mail, or remote access such as Citrix GoToAssist or VPN connections
- Possesses thorough knowledge of company’s products and other applications used by clients
- Responsible for addressing client technical issues through the use of technical expertise, knowledge base, and tools which provide for the client's success
- Will initiate, track, and resolve Clients technical issues and address them immediately or escalate the case to the appropriate level of support
- Responsible for assigned cases including escalation and final resolution
- Update case tracking database (currently CRM) to ensure that all client activities are documented, events are factual, information is correct, and that the data is maintained consistently
- Responsible for any additional follow-up, testing, and troubleshooting of assigned cases
- Responsible to notify Team Lead concerns pertaining to CASES that may fall out of established resolution guidelines
- Will partner with other technical support staff members in support of various processes of the case management cycle and other functions that may be assigned
- Keeps client informed of how and when problems are resolved
- Responsible for appropriate referral to other support and quality assurance areas such as engineering and product management
- Review and provide feedback on product documentation such as RDDs, FSDs, etc.
- Promotes and maintains a high quality, professional, service oriented company image
Essential Education, Skills, Environment
Education and Work Experience
Candidate should possess Associates degree or Bachelors degree in Computer Science, Computer Engineering (or related field) or equivalent work experience. Prefer exposure to or experience with SQL Servers and databases, O/S system administration knowledge. Typically requires one to three years of client applications support experience.
Specialized Knowledge and Skills
Position requires product knowledge (understanding data entry procedures, setup & functionality of interfaces) of at least one core product from VisionAIR Public Safety Software Suite or other technical certifications such as (but not limited to) A+, MCP, MCSA, MCSE, MCDBA, CCNA and Citrix MetaFrame certifications. Prior technical support experience preferred. Candidate must possess the ability to handle multiple tasks concurrently, prioritizing and accurately completing them in a timely fashion in a potentially stressful environment. Demonstrated ability to resolve general application problems via telephone support. Strong written, verbal, interpersonal and communications skills. Candidate should be self-motivated, customer oriented, resourceful, enthusiastic and welcome a challenge. Candidate must be a good listener, a problem solver, and able to generalize and handle ambiguity. Candidate's interpersonal skills include the ability to work well and contribute in a team oriented
environment, adaptive, personable, self confidence and the ability to manage stress.
Equipment and Applications
PC and related software applications, Microsoft database applications and operating systems. Heavy telephone usage required. Networking experience preferred.
Work Environment and Physical Demands
The VisionAIR Client Service Team is a 7x24x365 technical support center. Flexibility to work some nights, weekends and holidays is a requirement of the position. General office environment. Moderate levels of stress may occur. Occasional travel is required.
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**Please note that we will only be able to respond to qualified candidates.
All resumes will be reviewed with respect to the position requirements. Appropriate resumes will be forwarded to the hiring manager for further review and you will be contacted directly if an appropriate match is determined.
Thank you for your interest in employment opportunities with VisionAIR, Inc.
Equal Opportunity Employer
M/F/D/V
Title: Sales Executive (MN / IA / MO Territory)
Posted: 10/20/2008
FLSA Status: Exempt
Location: Incumbent may be located remotely, preferably within specified sales territory
Develops and maintains favorable relationships with new and existing clients in order to increase revenue. Ensures achievement of strategic sales objectives for a specific region or territory. Prospects a variety of new clients for VisionAIRs suite of software solutions for public safety, including Law Enforcement and Fire professionals. Responsible for sustaining and renewing client contracts. Reports to the Director of Sales and operates under minimal supervision. Performs a variety of tasks. Relies on extensive experience and judgment to plan and accomplish goals. Five to ten years of technical or software sales experience desired, preferably in the Public Safety Software market.
Essential Duties and Responsibilities
and Responsibilities
- Prospecting, developing and closing large contracts within the Public Safety arena for a specified geographic territory (prior experience calling on Federal Customers, Government Agencies and/or Law Enforcement Agencies is a plus).
- Build and maintain a high performance sales pipeline; create and nurture a positive and professional image in the Public Safety industry.
- Utilize Solutions Selling strategies to determine client needs; communicate effectively and professionally within the Public Safety sector.
- Travel to perform client site visits, attend conferences/trade shows and conduct demonstrations for potential clients.
- Support and assist with VisionAIR User Group meetings and functions.
- Address client issues and sales activity with prospective and existing clients via Client Relationship Management software; track and monitor client satisfaction issues and work with Client Managers to resolve major problems.
- Produce contracts and develop quotes for potential clients
- Respond to Requests for Proposals (RFPs) and Requests for Information (RFIs) from prospective clients.
- Conduct appropriate amount of competitive research and maintain knowledge of competitive products.
- Support ongoing organizational improvement efforts and maintain good inter-departmental relationships.
- Lends expertise and assists with special projects as needed
Essential Education, Skills, Environment
Education and Work Experience
Requires a minimum of 5 years experience in technical or software field sales and integration efforts. Bachelors degree preferred, or equivalent in business, marketing, engineering, or computer science with demonstrated effort toward professional development. Proven sales track-record that demonstrates successfully meeting or exceeding quota. Thorough understanding of Solutions Selling and its applicability. Knowledge of project management, team building, problem solving, budgeting and client relationship management..
Specialized Knowledge and Skills
Polished presentation skills with significant experience in a large volume sales environment, preferably selling a software application/solution or comparable advanced technology product/service. Exceptional skills in prospecting and qualifying potential accounts. Demonstrate the ability to create, develop and close solution sales. Ability to work independently and to manage multiple objectives, tasks and clients. Client service oriented.
Equipment and Applications
MS Office Suite with emphasis on PowerPoint and Excel. This position utilizes CRM and MeetingPlace Express. Knowledge of public safety software or the VisionAIR Public Safety Software Suite is a plus. Experience in the regular use of PCs, laptops, servers, and other hardware as used by Sales, Technical Trainers and Deployment. All other communication tools to include cell phones, laptops, wireless access, etc
Work Environment and Physical Demands
Estimated 75% air and ground travel required annually. General office environment or home office. Considerable stress may occur. This position may be remotely located. Selling requires a high level of personal energy and stamina with substantial standing and moving for extended periods
Apply for this position |
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**Please note that we will only be able to respond to qualified candidates.
All resumes will be reviewed with respect to the position requirements. Appropriate resumes will be forwarded to the hiring manager for further review and you will be contacted directly if an appropriate match is determined.
Thank you for your interest in employment opportunities with VisionAIR, Inc.
Equal Opportunity Employer
M/F/D/V