Commitment to Public Safety Excellence
VisionAIR, Inc., places the highest priority on maintaining excellent client
relationships and creating a “community of value.” The services and events we
offer are designed to build strong and lasting relationships with our clients.
State Users Groups
In 1991, VisionAIR clients founded the first state user group in North Carolina. Since that time, clients in many other states have come together to form user groups. Group members communicate often through electronic list servers, and they hold meetings where they exchange ideas and learn more about VisionAIR solutions. Most meetings include a discussion of VisionAIR product enhancements as well as a free training session on a specific module. The meetings also give our clients a forum to provide feedback to VisionAIR about software enhancements and to discuss the future direction of public safety software technology as a whole.
Client Service Center (CSC)
At VisionAIR we understand the need for exceptional communication with our users. For that reason, we have implemented the VisionAIR Client Service Center. VisionAIR is committed to growing with and adding value to our clients every step of the way. For this reason, we have compiled a range of helpful resources, including online technical support, web-based training, forums/newsgroups, product documentation, and a wealth of other useful information that can help take our clients to the next level in productivity, efficiency, and success. The Client Service Center is extremely user-friendly, guiding even the most inexperienced user through simple steps to accomplish a variety of tasks.
Log into the VisionAIR CSC Portal today
Annual Users’ Conference
Every year, VisionAIR hosts an Annual Users’ Conference to bring our clients together for a series of educational sessions. New and experienced users learn about our newest products, software enhancements, and the latest advances in public safety automation.
Information Systems personnel and System Administrators gain in-depth network and product expertise vital to their agencies’ operations. Members of VisionAIR’s Client Services, Documentation, and Development Departments are available for one-on-one interaction. VisionAIR’s Annual Users’ Conferences are excellent opportunities for users and potential users nationwide to come together, interact, and share knowledge.
Industry Involvement
VisionAIR participates in state, regional, and national public safety conferences. We actively support industry associations, including the International Association of Chiefs of Police (IACP), the National Sheriffs’ Association (NSA), the Association of Public-Safety Communications Officials (APCO), the National Emergency Number Association (NENA), and the International Association of Fire Chiefs (IAFC). Furthermore, VisionAIR is a member of both the Integrated Justice Information Systems (IJIS) Institute and the Industry Working Group (IWG).