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EMPLOYEE UPDATE
We would like to introduce the newest employees to join the VisionAIR family. Welcome!
Client Services:
Chuck Leonard, started 2/1/08
Training:
Rick Henderson, started 3/12/08
Russ Hoskins, started 3/31/08
Cecilia Fox, started 4/14/08
Human Resources Intern:
De'Erica Bowman, started 5/12/08
Client Services Interns:
Brant Pollard, started 5/19/08
Tripp Brown, started 5/27/08
Client Services:
Chris Pollock, started 5/29/08
We would like to congratulate the following employees!
Chuck Leonard was promoted to the CAD Team Lead in Client Services effective 4/16/08.
Christina Johnson transitioned to the RMS Team Lead in Client Services effective 4/16/08.
Michael Price transitioned to a Full-time Client Services Technical Analyst from his Internship effective 5/1/08.
Amanda Delfosse was promoted to Sales & Marketing Analyst effective 4/1/08.
Patti Nichols transitioned to the Sales Engineering Team from Training effective 5/12/08.
Suzanne Piccolo joined the Client Sales Team earlier this year from Client Services effective 2/1/08.
CERTIFICATIONS
Erica Mathis, Business Analyst in Product Management, received her Masters of Science in Technology Systems in May!
Randy Crews, Marketing Technologist, received his Microsoft Certified Professional (MCP) Technology Specialist: Configuring Microsoft Windows Vista Client
Gary Hollis in the Integrated Solutions Department, earned his Microsoft Certified IT Professional (MCITP): Database Developer certification.
Richard Speranza, Professional Services Team Lead, is Neverfail Certified Sales Professional, Sales Engineer, Administrator, and Implementation Engineer. He also earned his Microsoft Certified Technology Specialist (MCTS): SQL 2005.
Congratulations!!
ACCOLADES
These are accolades are for our dedicated Client Service Technicians from our grateful clients.
"Michael Price was very professional in handling this issue. He made the effort to contact me to see if our problem was resolved. When I told him it had not been resolved he stayed with me to see that this problem was resolved. In just a matter of minutes Michael had our problem resolved and I was able to go home. Thanks, Michael!"
Connie Hall
Sampson County, NC
"All conversations with VisionAIR staff (Carol Wilson in particular) have been excellent. Everyone has been very willing to help to the best they can. I appreciate the kind of customer service you are providing. A quality company!"
Fred Bussman
Aransas Pass, TX
"Joe Clark is the most professional, most knowledgeable person on your team. He truly is the epitome of customer support. While we are still working this issue out, I really do appreciate his professionalism and courtesy during our conversations."
Shaun Hale
Raleigh County Sheriff's Office, WV
"Jonathan Lewis has been extremely helpful every time I have spoken with him. He should be commended for his prompt response and resolution to any issues I have brought up to him. Please pass this along to him with my sincere gratitude. So far I have had nothing but pleasant, helpful experiences with all the VisionAIR associates I have come into contact with."
Shelley Pavlinak
Port Huron Police Department, MI
This one is not about a Client Services Technician...instead it's for a Client Sales Representative!
"Words cannot express how comforting it is knowing that we are so well taken care of by Angie Shepherd.
Mark Ketteler
Butler County Sheriff's Office, OH
This last one is an excerpt from a letter written to our CEO Mike Lyons in regards to a Sr. Product Manager.
"Ms. Lisa Kovacs has been a member of the NENA Institute Board since its inception. Her commitment to the Board, the ENP program, and the 9-1-1 industry is unquestionable. She is very knowledgeable, and she continues to shares her knowledge to the growth of the program and to assist new members of the Board. She has very professionally and ably represented VisionAIR.”
Pat Joy
NENA Institute President
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19th ANNUAL USERS' CONFERENCE
OCTOBER 12-16, 2008
WILMINGTON, NC
EARLY REGISTRATION DEADLINE: AUGUST 28
REGISTER NOW!
Mark your calendars and make plans now to attend our biggest event of the year!
All the SESSION INFO & DETAILS you need to submit to your agency for approval to attend is complete!!
If you didn't receive the Users Conference Booklet by email last week, you can download it from the CSC Portal or reply to this email to request it.
The conference brings our clients from across the country together for a series of educational sessions for all skill levels and all areas of interest. Spend one-on-one time with the VisionAIR staff, and benefit from the knowledge and experiences of other users.
Early registration fee is $600 if payment is received by August 28, 2008.
Regular registration fee is $675 if payment is received after August 28, 2008.
Discounted room rate is $121/night, plus tax, single/double occupancy, until August 28th. Call 800-HILTONS for reservations.
CONFERENCE HIGHLIGHTS:
* GOLF OUTING - NO PROS ALLOWED *
Sunday, October 12, 11:00am
If you've ever enjoyed swinging a golf club, then this is for you!
If you would like to play golf, email Bob Koenig.
* New this year * First VisionAIR 5K WALK & RUN *
Sunday, October 12, 2:00pm
If you’ve ever thought about running or even walking in a 5K, then this is for you!
If you would like to run/walk, email Gray Lambeth.
* EDUCATIONAL SESSIONS
Hands-On Sessions: Once again we’re holding Hands-On Sessions at no extra cost!
- VisionCAD: Ad Hoc Reporting
- VisionFIRE: The Essentials
- VisionMOBILE LAW: Training
- VisionMOBILE FIRE: Training
- VisionRECORDS: Searching
- VisionRMS: Administration
- VisionRMS 4.X Report Writing (more details below)
RMS 4.X Report Writing: This year we’ve expanded this session from 1 day to 3 ½ days! Each session time slot is broken out, so you can come and go based on your experience level, or you can stay in the session the whole time for a more thorough learning experience. A couple sessions are held two times, so you can attend a couple other sessions of interest as well.
* ONE-ON-ONE ONSITE TECHNICAL SUPPORT
Again this year we’ll have the entire Client Services & Professional Services Teams onsite!
One-On-One Room: Bring your list of questions, and interact with your support team in person. With the all day sessions, we noticed attendees had less time to spend in this room. New this year, we have allotted exclusive time on Wednesday for attendees to spend in this very beneficial room.
Client Service Center Room: Support Technicians will be taking calls and working issues onsite. Work with your support team to resolve issues and close cases. This is where you can meet, talk with, and see our infamous Triage Specialist, Cheryl McKeithan, in person!
* THIS YEAR’S THEME? THE WILD WILD WEST!
Bring your best country western duds for our Wednesday Dinner Banquet at the VisionAIR Dude Ranch where we’ll experience the Wild Wild West!
Don't miss your chance to be part of this exciting event. Register online, by fax, or by mail.
* The deadline for early registration is approaching quickly - August 28!
WITH ONE SEARCH
IN ONE WEB BROWSER
EASILY FIND DATA IN YOUR VISIONAIR SYSTEM
AND IN OTHER VISIONAIR CLIENTS' SYSTEMS!
"At such an affordable price, with such easy searching capabilities, and the ability to search other VisionAIR client data, I don't know why every VisionAIR client doesn't have VisionINFORM!"
If you’d like to learn more about providing some level of access to the data in your VisionAIR system with more personnel in your department, with other personnel in your jurisdiction, or with another VisionAIR agency, then you should check out VisionINFORM!
VisionINFORM is an easy-to-use, browser-based interface that allows users to search and view data from VisionRMS, VisionCAD, VisionJAIL and VisionMOBILE.
- BROWSER-BASED ACCESS TO REAL-TIME DATA
- VERY AFFORDABLE, EVEN ON A TIGHT BUDGET
- EASY TO USE
- NO END USER TRAINING
- NO CLIENT SOFTWARE
- SIMPLE SERVER INSTALLATION AND CONFIGURATION
- FULL INTEGRATION WITH THE PUBLIC SAFETY SUITE
- PROMOTES DATA SHARING
The Power of your Public Safety Suite in a Web Browser!
Take just a few minutes to view this webcast!
For more information, email your Client Sales Representative by email or by phone, 800-882-2108.
SHARE YOUR REPORTS!
You've been asking for it; now it's time to start using it! It's the new Shared Reports section that's available in the our new Client Service Center (CSC) Portal.
You have the ability to share your VisionRMS, VisionCAD, VisionFIRE, and VisionJAIL reports with other agencies! To do so, login to the new CSC Portal (http://cscportal.visionair.com). Click on whichever product page you'd like to visit. On the left hand side, under Documents, you'll see Shared Reports.
For VisionRMS users, three reports have been added:
- VisionRMS: Warrants by City
- Warrants by Address
- RMS Adult Arrest Log by Date.
For VisionFIRE users, three reports have been added:
- Incident Totals 2007
- Incident Totals by District-1-2007
- Cross Tab by Incident Type-2 Graph-2008
Thanks to Jeff Burklin from Lake County (IL), Jeff Wieder from Wheeling (IL), and Brett Kirby from Westport Fire Department (CT) for being the first to contribute their reports!
The first 3 contributors for each product page will receive some nice VisionAIR items from our Marketing Department.
SERVER VIRTUALIZATION
Virtual server is a viable solution for agencies, with the IT competency and appropriate hardware, wishing to limit their number of physical servers. VisionAIR allows virtualization for all products. VisionAIR does not warrant the performance of a VisionAIR application in a virtual environment.
Given the typical agencies need for performance and up time, we strongly recommend that each agency carefully engineer its virtual environment to provide for the desired performance and quality of service. The performance requirements for VisionAIR’s applications are defined for a non virtual environment. These requirements should be referenced for agencies using dedicated servers as well as those agencies using a virtual environment to understand the resources required by VisionAIR’s server applications.
To aid those agencies choosing to use a virtual environment, we encourage virtual server users to submit knowledgebase articles with tips and advice which we will gladly publish on the VisionAIR CSC website. VisionAIR is actively pursuing a relationship with VMware to become a VMware Technology Alliance Partner with a VMware Certified Professional on staff.
EMPLOYEE PROFILE: Suzanne Piccolo
 Two years ago Suzanne started helping many of you when you called into Client Services. She still helps many of you, but with her recent move into Client Sales, now she helps turn your “wish list” into reality.
Representing 140 agencies in 18 states, Suzanne assists existing clients with software, interface, upgrade, and add-on purchases for all VisionAIR products as well as our custom and third-party offerings.
The move into sales provides Suzanne the opportunity to work with more departments internally and to have more exposure to the public safety industry overall, which she appreciates. She has also been learning how each state and individual agency operates internally – from budget cycles and funding to workflows and processes. She then uses that information to determine the VisionAIR offerings that best fit their needs and when.
Prior to VisionAIR, Suzanne worked in technical support and network administration for a national sales and marketing firm in Charlotte, NC. She earned her Bachelor in Business Administration (BBA) from Radford University in Virginia.
“With this new position, I am looking forward to scheduling more onsite visits and meeting clients face-to-face at our upcoming Users Conference,” Suzanne said. “I am really trying to determine the needs and challenges each agency I represent is facing, so I can better assist them in making public safety technology work to their advantage.”
CLIENT INCENTIVE PROGRAM
If you provide VisionAIR a new lead (i.e. a non-VisionAIR client looking for CAD/RMS/MOBILE software) that turns into a signed contract where that agency becomes a VisionAIR client, then you will receive:
- $500 Donation/Sponsorship to Fundraiser of Your Choice
- One complimentary pass for VisionAIR’s next Users Conference & VIP treatment to include: upgrade hotel to suite, gift basket, and breakfast/lunch with Mike Lyons
- VisionAIR shirt
- Assortment of VisionAIR promotional items
- Recognition in VisionAIR’s newsletter
Thank you to the 10 individuals who have provided 15 leads in April/May/June!
Keep them coming!
To provide a new lead, email Sales.
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